A solitary purpose of contact makes detailing issues simpler and more viable than any time in recent memory. Your representatives don't have look for the correct number for a helpdesk, yet have one direct course to report any IT-related issue, get data or ask even the easiest inquiry. Neither do they need to check various frameworks to follow ticket status, as our specialists assume responsibility for the entire ticket lifecycle; they get the telephone, make the ticket and resolve the issue or, if this is beyond the realm of imagination, raise the issue to the following help line or to an outsider (telco administrator or gadget producer). All tickets are enrolled in JIRA, a straightforward, redid, open-source device which is utilized everywhere throughout the world.


As a worldwide supplier of IT items and administrations, Comarch was an early adopter of the ITIL-approach, which depends on an assortment of best practices that permit us to convey altered help while keeping up high operational productivity. Driven by this structure we ceaselessly improve our Network Operations Center and administration work area correspondence both inside and remotely. For our Global Operations Center we made a coordinated way to deal with organize checking administrations. This makes everything simple to modify as per a specific customer's business needs.

Comarch Global Operations Center group is something other than a system tasks focus group. We have confidence in nonstop turn of events, so our specialists are very much prepared and confirmed as well as tutored by means of consistent audit and criticism. We need our designers to know about the specialized and business sway parts of their work. At Comarch Global Operations Center, each architect is dependable for organize checking, yet in addition for proactive correspondence with clients, gathering data about episodes, and overseeing tickets. The more successful the correspondence, the quicker the ticket goals process.

 
Comarch Global Operations Center presents another, far reaching way to deal with organize checking and client assistance. It is a solitary purpose of contact for our clients, joining all the upsides of a system activities focus network operations center and administration work area into one, well-working body.

Comarch Global Operations Center is a physical spot, a safe room, where chairmen can watch out for the customer's system, all gadgets associated with it, different components of IT framework, working frameworks and application stages. Our accomplished specialists screen, manage and keep up the system and different components of every customer's IT condition and resolve gives that may emerge.